Book An Appointment
We understand that scheduling an appointment can sometimes be challenging. Please call us at 0121 250 6105 between 8:30 am and 10:00 am, Monday to Friday, and we will gladly assist you.
If you need to cancel or reschedule, please inform our reception team in advance so we can accommodate your needs and make the necessary arrangements. Also, please don’t hesitate to ask if you require a double appointment. Our priority is ensuring your healthcare experience is seamless and comfortable.
Telephone Consultations
We understand your busy schedule, so we offer the convenience of telephone consultations with our GPs or Health Care Assistants. Our friendly reception team can help you schedule a call at a time that suits you best.
Our dedicated triage physician is available weekly for advice or minor illness concerns.
If you prefer a phone consultation without needing an in-person visit, call our reception before 09:30 am, Monday to Friday, and the doctor or physician will aim to call you back promptly. For more details, feel free to ask any helpful staff member. We’re here to make healthcare accessible and tailored to your needs.
Home Visits
While our fully equipped surgery is the optimal setting for diagnosing medical concerns, we understand there are instances when a home visit may be necessary.
If you’re unwell and unable to attend the surgery, please request your home visit before 10:00 am, especially for lunchtime visits.
At times, our doctor or nurse may reach out to you to assess whether your issue can be resolved through telephone guidance or if it would be better for a nurse to come to you or for you to come to the hospital. We understand that your health is your top priority and are committed to ensuring you receive the best possible care.
Practice Nurses
In certain situations, opting for an appointment with our skilled practice nurse might be a beneficial alternative to seeing a doctor.
Choosing to see a practice nurse can result in faster appointments as they are highly qualified to address various health issues.
Our nurses prioritise your well-being and provide efficient care for various health issues.
Late for your Appointment
We understand that arriving on time for your appointment can be difficult. If you are running late, we may not be able to provide the care you need, and in case of a missed appointment, you can reschedule it for the next working day.
We appreciate your cooperation in ensuring timely care for all patients. We will do everything possible to assist you quickly in a medical emergency.
Interpreter
If you need an interpreter to accompany you during your appointment with the doctor, please inform our receptionist and they will make the necessary arrangements for you.
Please note that this process may take up to 48 working hours, Monday to Friday, to coordinate.
We appreciate your understanding as we work to ensure your visit is as accessible and comfortable as possible.
Improved Access Scheme
Urban Health Primary Care Network has launched the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices.
As Broadway Health Centre is a member of Urban Health PCN, patients will be able to book to see a GP for the following extended hours:
- Monday, Tuesday and Thursday: 18:30 – 20:00
- Saturday and Sunday: 09:00 – 11:30
To book an appointment please ring the surgery number at 0121 250 6105
The addresses of the 3 HUB’s and their telephone numbers to ring if you needed to cancel or change an appointment are:
Newport Medical Centre (Monday to Friday)
1 Newport Road Birmingham B12 8QE
0121 449 1327
Broadway Health Centre (Saturday & Sunday)
Cope Street Birmingham B18 7BA
0121 250 6105
Heath Street Surgery (Saturday)
134 Heath Street Winson Green Birmingham B18 7AL
0121 389 1100
Waiting Times
While we strive to maintain punctuality during surgeries, unforeseen circumstances like clinical emergencies, may cause delays. If clinics run over by 30 minutes or more, we’ll make an effort to keep you informed.
Arriving at most ten minutes late for your appointment may result in being asked to wait until the end of the clinic or reschedule. We appreciate your understanding as we strive to provide the best care for all our patients.
Cancellations
You must let us know if you need more time for your appointment. By doing so, we can offer the slot to someone else who needs it. Remember, if you book an appointment but do not attend, it can prevent another patient from receiving essential care.
We will record missed appointments not cancelled as a DNA (Did Not Attend). We will contact you to discuss your DNA record if you have 3 DNAs.
Chaperones
Patients are advised to ask for a chaperone, if required, at the time of booking an appointment so that arrangements can be made and the appointment is not delayed. The healthcare professional may also require a chaperone to be present for certain consultations.
Patient Choice
We strive to uphold your rights as a patient to choose your preferred healthcare provider. However, there may be situations where accommodating your request can be operationally challenging, especially in cases of sudden illness or same-day appointments. If referring you to another healthcare provider is necessary, we will do our best to present you with available options.
Referrals
Self-Referral For Local Services
Most referrals to other specialists will require you seeing or speaking with a GP, however there are a number of services that you are able to make self-referrals to on their websites by clicking on the links below:
Click below for Broadway’s online referral form if you require a referral for another clinic.
NHS E-Referral Tracking
If your doctor has referred you to a specialist for further care, you must book your appointment through the ‘NHS e-Referral’ system. A letter explaining how to book your appointment and any required passwords will be sent to you within two weeks. To track your e-Referral, you must log in to the e-Referral website using the following details:
- Your date of birth
- Reference number – this will be on the first page of your letter
- Password – this will be on the second page of your letter
To track an e-referral, click below button.
Sick/Fit Note Certificates
Self Certification Sick/Fit Note for less than 7 days
You do not need to visit a doctor if you have been ill for seven days or less. You can fill out a Self-Certification form on your own. However, some employers may require a Doctor’s note, which may cost £10.
Download the Self Certification Form if your employer doesn’t have it. Fill it out, print it, and submit it to your employer. No doctor’s visit is needed.
Doctor’s Sick/Fit Note for more than 7 days
You must get a doctor’s certificate if you have been unwell for over seven days. These certificates are known as ‘Fitness to Work’ certificates.
Your doctor may contact you or arrange an appointment to discuss your condition. If your doctor has already seen you regarding this illness, your certificate should be sent to you within a week.
Requesting an additional Sick/Fit Note
If you have already had a Sick Note (Fit Note) for this illness, your Doctor may not need to see you to issue an additional Sick Note. Please complete this form. We’ll let you know when it’s ready for collection or contact you to schedule an appointment.
Statutory Sick Pay (SSP): Employee's statement of sickness
If you need a sick note for work for the first 7 days, you must fill out the form online here.
If you are still ill after 7 days, you will need a sick note (Med3) from the doctor, which starts after 7 days.
Order Prescription Online
Repeat Prescriptions
A trained team manages our Prescription Ordering Department (POD) to help you with your repeat medication needs.
- Call the POD service at 0121 203 2030
- Or use online access
- The POD service is open Monday to Friday, 9:00 am – 5:00 pm
Repeat prescriptions are prepared within 48 hours upon request.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
It means that for most patients, we can send your prescription directly to your chosen chemist, saving you from having to come to the surgery.
You must ask reception to sign up to get your prescription sent to your chosen pharmacy.
Or click below button to contact us via AccurX patient triage.
For more information, please click the below button.
Electronic Prescribing Service
The Electronic Prescription Service (EPS) is an NHS service. It allows you to change how your GP sends your prescription to where you choose to get your medicines or appliances from.
What does this mean for you?
If you need to get repeat prescriptions, you don’t have to go to your GP practice to pick up the paper prescription. Your GP can send it electronically to the place of your choice, saving you time. This way, you have more options to get your medicines as you can collect them from a pharmacy near your home, workplace or shopping area. You can avoid long waiting times at the pharmacy because your prescriptions can be prepared before arrival.
Is this service right for you?
Yes, if you have a stable condition and you:
- Don’t want to go to your GP to collect your repeat prescription every time.
- Collect your medicines from the same place most of the time, or use a prescription collection service now.
It may not be if you:
- Only get prescriptions sometimes.
- Pick up your medicines from different places.
How can you use EPS?
You must choose a place for your GP practice to send your prescription electronically. This is called nomination. You can choose:
- A pharmacy
- A dispensing appliance contractor (if you use one).
- Your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes, you can. If you want to avoid your prescription being sent electronically, tell your GP. If you wish to change or cancel your nomination, speak to any pharmacist or dispensing appliance contractor that offers EPS or your GP practice. Tell them before your next prescription is due, or it may be sent to the wrong place.
Is EPS reliable, secure and confidential?
When you opt for an electronic prescription, the same group of people with access to your paper prescription will also have access to your e-prescription. This group includes those in GP practices, pharmacies, and NHS prescription payment and fraud agencies. Dispensers may also be able to see if you have nominated another dispenser or if you have repeat prescriptions. They can view all the items on your reorder slip if you have repeat prescriptions.
Broadway’s Exercise and Therapy Scheme (B E A T S)
Introducing B.E.A.T.S., a dedicated well-being scheme thoughtfully crafted to provide individuals with a personalised support program.
As part of our Self-Care Aware initiative, B.E.A.T.S. offers information on enhancing self-care awareness and reaping its numerous benefits.
Join us in embracing a life of well-being and resilience.
What is online access?
Online access is your gateway to manage your healthcare anytime, anywhere, easily! With Online Access, you can effortlessly view your medical records, check test results, and seamlessly book or cancel appointments. Ordering repeat prescriptions is a breeze, too – all you need is an email to get started!
How to Register?
If you’re a registered patient without online access, email us at [email protected]. Include your name and date of birth, and we’ll send you an email with a unique code and clear instructions to unlock the full benefits of Online Access.
Taking control of your health has never been this easy!
Prescription Fees
Help with NHS costs
Are you aware that in England, most prescription items can be obtained free of charge? It’s true – almost 90% of prescriptions are dispensed without a fee! It includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age-exempt
- those with certain medical conditions
For more information, please check out the NHS Choices website.
NHS Charges
In England, these charges do apply. However, it is essential to note that in Northern Ireland, Scotland, and Wales, prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
You might save money by purchasing a PPC if you need to pay for four or more prescription items in three months or more than 14 items in 12 months.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC Online
More details regarding prescription exemptions and fees are on the National Health Service’s official website.
