Appointments

Appointments System

To make an appointment call 0121 250 6105 between 8:30 am and 9:00 am on Monday to Friday. 

Please let the receptionist know, in good time, if you find that you cannot keep an appointment. Please don’t forget to cancel it. You can cancel by ringing us on 0121 250 6105.

Appointments are 10 minutes long so if you have more than one problem or feel you need extra time please ask for a double appointment.

Home Visits

Diagnosing medical problems is best done in our fully equipped surgery. The majority of medical conditions allow you to come to the surgery even in an emergency.

However, if you are ill and unable to come and require a home visit, please try to make the request before 10.00am, when lunchtime visits are planned.

You may recieve a phone call from the doctor or nurse as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or even arrange a hospital attendance

Telephone Consultations

We are also able to offer our patients telephone consultations with a either a GP or Health Care Assistant. The calls will be booked by our reception staff for a time that is convenient to you.

A triage physician is available for advice and minor illness appointments (only available Monday to Friday)

Telephone Advice

If you do not need an appointment but need some advice, the doctor or triage physician may be able to speak to you on the phone. Please call the reception before 09:30am Monday-Friday and the doctor or physician will endeavour to ring you back.

Please ask a member of our staff if you would like further information

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Please note that this may take up to 48 working hours, Monday to Friday, to arrange.

Opening Times

Please select a site

Improved Access Scheme

Urban Health Primary Care Network has launched the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices.

As Broadway Health Centre is a member of Urban Health PCN, patients will be able to book to see a GP for the following extended hours:

  • Monday and Friday: 18:30 – 20:00 
  • Saturday and Sunday: 09:00 – 11:30 

To book an appointment please ring the surgery number at 0121 250 6105.

As part of the Extended Access Broadway Health Centre is offering, if you need to access a GP over the Easter close down, then please call 0121 250 6105  between 08:30 am  to  1:00 pm  for further information and/or an appointment as the Broadway Hub will be open.

The addresses of the 2 HUB’s and their telephone numbers to ring if you needed to cancel or change an appointment are:

 

Newport Medical Centre (Monday to Friday)

1 Newport Road

Birmingham

B12 8QE

0121 449 1327

 

 

Broadway Health Centre (Saturday & Sunday)

Cope Street

Birmingham

B18 7BA

0121 250 6105

 

Waiting Times

All effort will be made to see patients on time in surgery. However, surgeries can run late for a number of reasons, such as clinical emergencies. If clinics run over by 30 minutes or more we will aim to let you know.

Unfortunately, if patients are more than 10 minutes late for an appointment the healthcare professional may not be able to see you. Therefore you may be asked to wait until the end of the clinic or re-book your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible so we can try to give the slot to someone else. Appointments that are booked but not attended deny vital care to other patients.

We will record missed appointments that are not cancelled as a DNA (Did Not Attend). If you have 3 DNAs, we will contact you to discuss your DNA record.

Chaperones

Patients are advised to ask for a chaperone, if required, at the time of booking an appointment so that arrangements can be made and the appointment is not delayed. The healthcare professional may also require a chaperone to be present for certain consultations.

Patient Choice

We do our best to accommodate your rights as a patient to express a preference of practitioner. However, there may be occasions where this is operationally difficult, particularly in cases of sudden illness and same day appointments. If a referral is required to another healthcare provider, we will aim to offer you a choice.

Self-Referral Sites

Most referrals to other specialists will require you seeing or speaking with a GP, however there are a number of services that you are able to make self-referrals to on their websites by clicking on the links below:

Forward Thinking Birmingham (Mental Health Service for under 25)

Birmingham Healthy Minds

Umbrella Health

Marie Stopes

 

Click below for Broadway's online referral form if you require a referral for another clinic.