Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0121 250 6105, Monday to Friday from 8:00am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 0121 250 6105, Monday to Friday from 8:30am to 10:00am
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Waiting Times
While we strive to maintain punctuality during surgeries, unforeseen circumstances like clinical emergencies, may cause delays. If clinics run over by 30 minutes or more, we’ll make an effort to keep you informed.
Arriving at most ten minutes late for your appointment may result in being asked to wait until the end of the clinic or reschedule. We appreciate your understanding as we strive to provide the best care for all our patients.
Telephone Consultations
We understand your busy schedule, so we offer the convenience of telephone consultations with our GPs or Health Care Assistants. Our friendly reception team can help you schedule a call at a time that suits you best.
Our dedicated triage physician is available weekly for advice or minor illness concerns.
If you prefer a phone consultation without needing an in-person visit, call our reception before 09:30 am, Monday to Friday, and the doctor or physician will aim to call you back promptly. For more details, feel free to ask any helpful staff member. We’re here to make healthcare accessible and tailored to your needs.
Practice Nurses
In certain situations, opting for an appointment with our skilled practice nurse might be a beneficial alternative to seeing a doctor.
Choosing to see a practice nurse can result in faster appointments as they are highly qualified to address various health issues.
Our nurses prioritise your well-being and provide efficient care for various health issues.
Cancelling or changing an appointment
You must let us know if you need more time for your appointment. By doing so, we can offer the slot to someone else who needs it. Remember, if you book an appointment but do not attend, it can prevent another patient from receiving essential care.
We will record missed appointments not cancelled as a DNA (Did Not Attend). We will contact you to discuss your DNA record if you have 3 DNAs.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 0121 250 6105, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
Late for your Appointment
We understand that arriving on time for your appointment can be difficult. If you are running late, we may not be able to provide the care you need, and in case of a missed appointment, you can reschedule it for the next working day.
We appreciate your cooperation in ensuring timely care for all patients. We will do everything possible to assist you quickly in a medical emergency.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Interpreter
If you need an interpreter to accompany you during your appointment with the doctor, please inform our receptionist and they will make the necessary arrangements for you.
Please note that this process may take up to 48 working hours, Monday to Friday, to coordinate.
We appreciate your understanding as we work to ensure your visit is as accessible and comfortable as possible.
Chaperones
Patients are advised to ask for a chaperone, if required, at the time of booking an appointment so that arrangements can be made and the appointment is not delayed. The healthcare professional may also require a chaperone to be present for certain consultations.
Patient Choice
We strive to uphold your rights as a patient to choose your preferred healthcare provider. However, there may be situations where accommodating your request can be operationally challenging, especially in cases of sudden illness or same-day appointments. If referring you to another healthcare provider is necessary, we will do our best to present you with available options.
Home visits
While our fully equipped surgery is the optimal setting for diagnosing medical concerns, we understand there are instances when a home visit may be necessary.
If you’re unwell and unable to attend the surgery, please request your home visit before 10:00 am, especially for lunchtime visits.
At times, our doctor or nurse may reach out to you to assess whether your issue can be resolved through telephone guidance or if it would be better for a nurse to come to you or for you to come to the hospital. We understand that your health is your top priority and are committed to ensuring you receive the best possible care.